Business process outsourcing (BPO) has been common business practice for decades, but it’s become increasingly popular in recent years. If you’re new to the concept of outsourcing, it’s a practice in which a business outsources tasks to third party resources, such as virtual assistants.
There are many benefits to outsourcing. Here we summarise the key advantages and how outsourcing can help to keep your clients happy!
What are the benefits?
Access the right expertise and experience
You may need to do something in your business that you or your team simply don’t have the skills for. This is one of the main reasons businesses choose to outsource as it allows them to access professional quality work from a resource external to their team.
Example: you may want to start a blog to help drive traffic to your website but may lack the necessary writing skills or simply lack the time to produce high quality and engaging blog posts. By outsourcing you can receive the professionally written blog posts you’re after for your website, without worrying about your own time or writing ability.
You can’t expect you (or your team) to know it all. There are some things that you simply can’t DIY and this is when you should consider outsourcing particular tasks. Outsourcing allows your third party resources to work on specific tasks or prjects whilst you and your team focus on the things you do best and grow your business.
Outsourcing reduces the need to hire more in house team members thus reducing the cost. By outsourcing, you can pay a virtual assistant per project or per hour, rather than commit to hiring an additional team member. You can use virtual assistants as and when you need them instead of entering an employment contract andthe requirements that comes with it.
Win customer satisfaction and retain a loyal customer base
Many small businesses don’t have the capacity to match bigger companies. By outsourcing you can access the same technologies and expertise that larger firms have. Virtual assistants are both efficient with turnaround times and also ensure high quality, so your customers receive high quality services within a quick timeframe. This is example of business practice that develops a returning base of customers, leading to better business prospects.